Please select an FAQ Category for answers to many of your frequently asked questions: 2013 Channel Change Information 1. Where can I get the new channel lineup? The full channel lineup is available on our downloadable pdf. Choose your service: Sirius | XM 2. Why are you changing the channels around? To further improve your listening experience, we’re making minor adjustments to our lineup. This includes renaming some channels and moving a small number of channels to a different number or category that’s more logical and appropriate. Only a few channels will be impacted by these changes. 3. Why didn’t my channels update? A few of our listeners who have specific types of radios may experience minor technical issues once these channel additions and adjustments are completed. Most of these issues can be easily solved by giving your radio a few extra minutes to finish ‘updating’ the first time you turn it on after the channels change.If that doesn’t work, you may want to try turning your radio on and off a couple of times.If that doesn’t work, you may want to try resending the signal to your radio when the radio is on, and waiting 10 minutes.If that doesn’t work, please call us.Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 4. Why didn’t my presets move? In most cases, the presets that you have on your radio should move along with the channels. Some people may discover that they need to reset their presets.To do this, listen to the channel you’d like to preset and hold the number of the preset button.If this doesn’t work, you may want to contact your radio manufacturer, or call us – we’d love to help!Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 5. I blocked some channels on my radio but they’re no longer blocked. You may need to re-block those channels. Please refer to your user guide or manufacturer to learn how to block them. 6. I subscribe to a family friendly package but now I see mature content in my channel list. Most people who subscribe to Family Friendly versions of their packages will still receive all of their favourite programming without Mature content. A select few may need to resend the signal to their radio. Just follow the instructions and your lineup will update. 7. My radio was programmed to record my favourite show but it’s not recording anymore. Most people who have scheduled recordings on their radios should have no issue, but if you have problems with pre-scheduled recordings, you may need to set them up again. Please refer to your user guide or talk to your radio manufacturer if you need help to set them back up. 8. Why don’t I see any channels higher than #128? You may have an earlier generation of satellite radio. You may qualify for a discount on a new radio – please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677 for details. 9. Why don’t I see the new channel logos on my Stiletto radio? Some of the new channel logos may not appear. If you don’t see them after rebooting a few times, please call us at Sirius Customer Care 1-888-539-7474. 10. I have a Mercedes-Benz, and I’m having trouble switching between categories. If you have a Mercedes and can’t switch between channel categories, Push and hold the “ON” button for at least 10 seconds. This will turn your radio off.Push the button again to turn the radio back on.This should resolve the issue.If that doesn’t work, please contact Mercedes Benz for further assistance 1-800-FOR-MERCEDES (1-800-367-6372). 11. I have a Lincoln, Mercury or Fiat, and I’m having trouble switching between categories. If you have a Lincoln, Mercury or Fiat vehicle, and can’t switch between categories, In “Select Genre” mode, select “All”.Then seek up and down between the channels.This should resolve the issue.If that doesn’t work, please call Sirius Customer Care at 1-888-539-7474. 12. I have a Chrysler, Dodge, or Jeep and my channels aren’t changing. Most Chrysler, Dodge and Jeep radios will change automatically, but some, particularly in model years 2006, 2007 and 2008 may need a little boost.If you’ve tried waiting 10 minutes with the radio on, resending the signal and turning your radio on and off, and it still doesn’t work, please call Sirius Customer Care at 1-888-539-7474. 13. I have a Toyota, Lexus or Scion and my channels aren’t changing. Most Toyota, Lexus and Scion radios will change automatically, but some may need a little boost.If you have a Toyota, Lexus, or Scion and your channels haven’ t changed after waiting 10 minutes with the radio on, resending the signal, and turning your radio on and off, please print off this document and follow the steps.If this doesn’t work, please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 14. I have a Land Rover and my channels aren’t changing. Most Land Rovers will change automatically, but some may need a little boost.If you have a Land Rover and your channels haven’t changed after 10 minutes with the radio on, resending the signal, and turning your radio on and off, please follow these steps with your radio on and the satellite in view of the sky:Allow your radio to be in Sirius mode for 3 minutes.Shut off your vehicle and remove the key from the ignition for 3 minutes.Turn on your vehicle and return your radio to Sirius mode.This should resolve the issue.If that doesn’t work, please call Sirius Customer Care at 1-888-539-7474. About SiriusXM 1. What is SiriusXM Satellite Radio? SiriusXM is a satellite radio service featuring digital-quality music, sports, news and entertainment programming when and where you want it. With nine high-orbit satellites directly over North America we broadcast over 100 channels of satellite radio to Customers from coast-to-coast in Canada. Consistently named one of Canada's 50 Best Managed Companies, and surpassing two million subscribers, SiriusXM continues to be Canada's leading audio entertainment company. 2. How is your programming different from regular radio? SiriusXM is unique because we stay true to the artists and their music by broadcasting 100% commercial-free music. So, unlike traditional radio, all of our original music channels have no commercials - ever!SiriusXM also offers original programming - not recycled radio. Our original music channels play songs from the most popular to the obscure, and everything in between. From crunch-core metal to spoken word, from bubble-gum pop to vintage jazz - we've got what you want and more. And if you're looking for a more intimate experience, our national broadcast studio hosts hundreds of exclusive live interviews and performances you won't hear anywhere else.We've also partnered with Canadian and American media teams to provide you with channels from CBC, The Weather Network, CNN, CNBC, ESPN and much more. See our full channel guide. 3. Does SiriusXM have commercials? While all of our music channels are 100% commercial free, subscribers may hear commercials on some of the Sports, Talk and News channels. 4. What is the area of coverage? When in your vehicle, SiriusXM reaches virtually all Canadians. With nine high-orbit satellites, Canadians on every coast and in the far north can enjoy digital-quality music, news, sports, talk and entertainment channels. SiriusXM’s satellites geosynchronous orbit means the satellites are more directly above North America than satellites in stationary orbit above the equator. This allows for a higher "look-angle" to radios, ensuring better reception in areas with tall buildings. And in larger cities where a density of tall buildings may cause periodic interference for satellites, terrestrial ground repeaters will enhance the signal. 5. Will the radio that I bought in the US play in Canada? Please contact Customer Care to verify whether your radio is compatible with the service offered in Canada. 6. Can I listen to my SiriusXM Canada subscription when I travel to the US? Yes, the service broadcasts throughout North America. 7. Am I able to get my local radio stations if I have SiriusXM? SiriusXM will not prevent you from listening to your local AM/FM radio stations; all of our Plug & Play radios work with your existing radio without requiring complex installations. 8. Why are the channels different between Canada and the United States? In accordance with our licensing agreement, SiriusXM Canada is limited in the amount of non-Canadian produced content it may broadcast. As SiriusXM Canada grows and can produce more Canadian content, we will be able to add more non-Canadian content as well and increase our channel offering to our subscribers. We are always working to add to the channel offering and increase the value of SiriusXM Canada’s service for our all of our valued subscribers. 9. Are new channels automatically added to my radio? Yes, any time SiriusXM Canada upgrades the channel lineup and adds new programming the signal is automatically sent to your radio and the next time your radio is turned on, following the upgrade, your radio will receive the new channels. You may see a "loading" message on the display screen, but this will only last a minute and you will be able to access all the new and existing channels. 10. How can I block explicit language channels? Please be advised that some programming content may include explicit language. Channels with a high frequency of explicit language are indicated on your channel lineup and on the channel display with an "XL." To block these channels, check your radio manual, or contact Customer Care and switch your package to the Family Friendly lineup. Getting SiriusXM 1. What equipment do I need to get SiriusXM? For your car, you can purchase a vehicle with a pre-installed Sirius or XM radio - please consult our list of manufacturers. If you don't have it pre-installed in your vehicle, or if you want to listen outside of the car, we have a wide selection of radios to get you listening. 2. What is the difference between Sirius, XM, and SiriusXM radios? There are three different kinds of radios, each with different technology: Sirius radios, XM radios and SiriusXM radios. Radios labeled as Sirius radios can only receive Sirius packages, XM radios can only receive XM packages, and SiriusXM radios - the Edge or Lynx - can only receive SiriusXM packages. 3. Where can I buy SiriusXM radios and accessories? You can buy SiriusXM equipment at most major electronics retailers and our online shop. 4. My car is SiriusXM-ready. What does this mean? If you bought a car and it has a radio marked "SiriusXM-Ready", it means that you can receive SiriusXM service in your vehicle. 5. My car is not equipped with a satellite radio, can I still get SiriusXM? If your car doesn't have a factory-installed Sirius or XM satellite radio, both Plug & Play and Portable radios allow you to bring your SiriusXM service from the car, to your home, cottage or boat anywhere in North America. You can also contact your dealer and see if there is a SiriusXM dealer install kit available for your vehicle. 6. My car comes with XM radio. How do I get Sirius? And vice-versa? If you recently purchased a vehicle with one service, you will soon be able to add channels from the other service based on your plan. Another option is to purchase a plug & play radio and install that in your vehicle. Check with your dealer or a car audio installer for details on getting a professional installation. 7. Can I get SiriusXM in more than one vehicle? There are a couple of options to choose from: if you decide that it's better to have your satellite radio fully integrated with your existing car radio, you will need a separate subscription for each vehicle. The good news is that can add up to 3 additional radios for only $9.99/month each and you can put all of your subscriptions under one account and receive one bill if they're both on the same service (Sirius or XM).Or, if you decide that a portable radio is the right choice for you, you can easily move it from car to car and from car to home. See our selection of radios 8. Can I get SiriusXM service for my boat, plane, RV, or truck? Yes, many vehicle manufacturers offer SiriusXM pre-installed in boats, planes, trucks and RVs. Check with your vehicle manufacturer to find out. If you don't have it pre-installed, you might like to consider a plug & play radios, which let you listen to SiriusXM virtually wherever you go: at home, in your car, on a boat or truck and more. Getting Started 1. How do I activate my Sirius or XM radio? First, find out which service you have. Sirius radios have a 12-digit ESN and XM radios have an 8-character RadioID. The new SiriusXM radios like the Lynx have 8-character RadioIDs.For Sirius radios (12-digit ESN): Once you've set up your SIRIUS radio, activate your service online or by calling Sirius Customer Care at 1-888-539-7474. Just choose your plan and start listening. Plus, pay only $9.99/month each to activate up to 3 other additional radios.You will need to have your 12-digit ESN ready and your radio turned on when you activate. For XM radios (8-character RadioID): Once you've set up your XM radio, activate your service online or by calling XM Customer Care at 1-877-438-9677. Just choose your plan and start listening. Plus, pay only $9.99/month each to activate up to 3 other additional radios. You will need to have your 8-character RadioID ready and your radio turned on when you activate. 2. How do I find my Radio ID/ESN? Sirius Radios There are two ways to find your Radio ID (also called an ESN or SID). For most radios, the radio ID will be displayed by tuning to channel 0. If it's not, you can use the "Menu" function of your radio to display it. Your Sirius Radio ID should be a 12-digit number.XM Radios Your Radio ID can be displayed by tuning your radio to channel 0. (That's one channel down from the XM Preview.) Make sure to check your ID code carefully. Your XM Radio ID should be an 8-digit combination of numbers and letters. Note that the following letters are not used: I,O, S, and F. 3. How much does the Sirius or XM service cost? Visit Plans for current service pricing information. 4. I just bought a new car. How do I know if I am eligible to receive a free Sirius or XM trial? Most new and select pre-owned vehicles equipped with Sirius or XM Satellite Radio offer some level of complimentary service. See our list of partners or ask your vehicle dealer for more details. 5. If I buy or lease a car, can I transfer my existing paid subscription to my new vehicle? Yes. Any unused portion of a paid subscription remaining on a vehicle you have traded in or no longer own can be transferred to your new vehicle in the form of a credit on your account. For additional help, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 6. I've decided to subscribe today, but what happens if my trial subscription is still active? That's great! For your convenience, you can sign up to continue SiriusXM service at any time during your trial without giving up any of your trial period. Visit siriusxm.ca/activate or call for additional help, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 7. How will I know when my trial subscription is ending? The simplest way to know when your trial is ending is to call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 8. Does my trial subscription automatically renew? No. Your trial is just a trial — it's yours to enjoy for the duration. No commitment, no obligation. 9. I love SiriusXM. How do I become a subscriber when my trial subscription ends? We love that you love SiriusXM. As your trial comes to an end, we'll be in touch about signing up. You can also make sure you don't miss a minute of SiriusXM by extending your subscription now or by calling Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 10. Do I need a separate plan for each radio? Each radio that is activated will be charged its own set of fees but you can have up to 5 radios on one billing account. 11. I have a Sirius radio and an XM radio – can they be on one account? Unfortunately, at this time, radios on the separate services have to stay on separate accounts. We are working to merge systems so that they can be on one account. We appreciate your patience. 12. If I buy or lease a car, can I transfer my existing paid subscription to my new vehicle? What can I do if I sell my car and want to transfer the service to my new vehicle? If you have a radio pre-installed in your new vehicle, you can transfer your subscription by calling Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677Plug & play or portable radios can be moved by reinstalling the car docking kit in your new car.Lifetime subscriptions associated with automotive receivers are not transferrable unless the receiver is defective or stolen. Read more about Lifetime Plans in our Terms and Conditions. 13. Can I transfer my current subscription if I replace my old satellite radio with a newer one? You can transfer your subscription as long as your new radio is on the same platform as the old one - Sirius, XM or SiriusXM -and as long as you're not still on a trial subscription. SiriusXM radios like the Lynx are considered XM radios. For example, you can transfer your current subscription from an old Sirius radio to a new Sirius radio. Call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677 to make the transfer. Additional fees may apply.If you have a Lifetime subscription associated with an automotive receiver, those are not transferrable unless the receiver was stolen or is defective. But if you have a Lifetime plan associated with a home, portable or plug & play radio, then these Lifetime packages are transferrable from one radio to another radio on the same platform up to a maximum of 3 times. Read more about Lifetime Plans in our Terms & Conditions. 14. How can I get SiriusXM for my business? Why is there a difference in cost between a commercial and consumer subscription? Learn more about the SiriusXM Business service and introduce your customers to the best commercial-free music, plus get the added benefits of avoiding long-term contracts, buying expensive hardware, and paying for costly installation. 15. Can I combine the Aeroplan promotions with another XM promotion? No, the Aeroplan promotion is an exclusive offer and may not be combined with any other promotional offers. My Account 1. Can I pay my bill or manage my account information online? How do I access my account online to make changes? SiriusYou can manage your account online by visiting the Manage My Account section of our site or make a payment by calling Sirius Customer Care at 1-888-539-7474.XMYou can manage your account by logging into MyXM, or make a payment by calling XM Customer Care at 1-877-438-9677. If you haven't set up your MyXM online access, click on "My Account" from the XM Canada homepage and follow the registration process. Once you've logged into MyXM, Click on "My Profile" from the navigation menu at the top of the page. 2. How do I retrieve my password? SIRIUS If you’ve forgotten your password, you can access it where you manage your account. Enter your username in this form and choose “submit”.XM If you’ve forgotten your password, you can access it where you manage your account. Enter your username in this form and choose “submit”.Online Listening Trial If you forgot your password during your online listening trial, you can retrieve it entering your email address in this form. 3. How do I retrieve my username? SiriusIf you've forgotten your username, you can access it where you manage your account. Enter your email address in this form and choose "submit".XMYour username is your email address.Online Listening TrialYour username is your email address. 4. What are my billing options? The only method of payment accepted by SiriusXM Canada is credit card. We accept MasterCard, VISA, and American Express. You can purchase multi-year plans as a term option, which allows you to pay for service anywhere from 1 to 3 years in advance with a one-time payment. 5. How can I make a payment? You can make a payment to your Sirius or XM account by calling Customer Care; for Sirius, call 1-888-539-7474; for XM, call 1-877-438-9677. 6. My account has a past due balance. What do I do? If your account is past due, you may have suspended service. You can make a payment online to your Sirius or XM account, or call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 7. Why was my subscription automatically renewed? SiriusXM subscriptions will automatically renew according to the billing plan you choose and the rates and rules in effect at the time of each renewal in your province. This allows us to ensure your service is never interrupted. We provide information about auto-renewal in several ways, including notification letters, and our Terms and Conditions. 8. How do I cancel my service/plan? New wheels? Let's roll. Did you know you can roll the remainder of your paid service into your new car? It's a quick and easy switch when you call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. Unfortunately, pre-packaged automotive subscriptions and Lifetime automotive subscriptions are nontransferable unless your radio is stolen or defective. Still want to cancel? We're sorry to hear that. Was the service not what you'd expected? Please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677 so we can better understand your situation, complete your request and get you on your way. Troubleshooting 1. What do I do if my radio says No Signal or Antenna? If you see NO SIGNAL on the display, then something is blocking the radio/satellite signal. Move your radio away from the obstructed area, e.g. an underground garage. If you see ANTENNA on the display, then there is a possible problem with radio antenna. Make sure the home or car antenna is plugged into the home stand or vehicle cradle. Also make sure the cable and connectors are not damaged or kinked.For other messages, see our troubleshooting chart. 2. Why has my radio lost its signal? And how can I get it back? While we do have an extensive network of ground repeaters (towers that rebroadcast our satellite signal to help give maximum coverage) in many metropolitan areas, factors such as microwaves and physical obstruction (bridges and tunnels) can still temporarily disrupt your radio's reception. This problem is largely held at bay by the four-second buffer created by slight broadcasting delays between our high orbit satellites. Read our Home Antenna Tips or Vehicle Installation Tips to get the best reception.You can also resend the activation signal to your radio. 3. How do I get the best signal in my home or office? Read our Home Antenna Tips to get the best reception. 4. Does the FM Frequency I choose in my car affect my reception? Yes. For best results, visit our Frequency Finder tool. Enter your province and city in the form to receive a list of suggested FM frequencies for your area. 5. My radio is broken, but I’m still being charged. How can I correct this? SiriusXM has no way of monitoring the functional status of your radio. If you’re having trouble with your hardware, we suggest that you contact your vehicle manufacturer or consult your Owner’s Manual. If this does not help, please contact Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 6. What is the warranty coverage on my radio? If you have purchased a vehicle with factory installed or dealer installed Sirius or XM satellite radio, then Sirius or XM is covered under the regular vehicle warranty.If you have a plug & play radio in your car, then refer to your radio’s user guide for details on the warranty policy. 7. I have a plug & play radio. How do I install SiriusXM in my car? For videos and more help installing your radio, see our Vehicle Installation section.For additional help, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 8. How do I set up SiriusXM in my home? For help, see our Home Installation section, and if you need more help, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 9. How do I get the SiriusXM app for Android, iPhone/iPad or Blackberry? For help with our apps, see our Mobile help section. If you need additional assistance, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. Sirius and XM Stores 1. How do I purchase a radio online? Visit the Sirius or XM Store and find the radio that you’d like. Then add it to your cart, choose your accessories and/or plans and follow the checkout process to complete your purchase. 2. Should I use the Sirius or the XM store? It depends on which radio and channel lineup you would like. Look around and if you need help, please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 3. What payment options do your stores have? You can pay with American Express, MasterCard or VISA. For your protection, we use secure technology to process online payments. 4. I received the message: “The credit card you have entered is invalid.” error. How can I fix this? If you receive this error message, please double check the following information: Confirm the credit card number you typed is correct. Make sure that the credit card expiry date is correct and that your card has not expired. Check that the CSC (card security code) on the back of your card and ensure the number is correct. Ensure that the billing address used matches the billing address for your credit card. 5. Do you have gift certificates? We don't offer gift certificates at this time. Gift cards for subscription service are available in the store. 6. Can I get a radio delivered outside of Canada? Unfortunately, delivery outside of Canada is not available. For US deliveries, please visit SiriusXM US. 7. Can I change or cancel my order? You may be able to change or cancel your order, depending on how far it is along the order process. For Sirius purchases, try signing into your account and looking at your Order Status. Here you can review your order, print receipts, and find your tracking number. For XM purchases, please call XM Customer Care at 1-877-438-9677.If you need to modify your order, call Sirius Store Customer Care at 1-866-476-8287 or XM Customer Care at 1-877-438-9677 with your order number. 8. I placed my order, but I haven't received a shipping confirmation email yet. Some orders can take up to 3 business days to ship out. Once your order ships, we'll send you an email so you can track it. If you need help tracking your order, please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 9. How do I track my order? Use the tracking information included in your shipping email to follow your package along its route to your home or office. 10. When is my credit card charged? For Sirius orders, your card isn’t charged until your order is shipped. If you have fewer available funds on your card, this is related to the preauthorization of your order. When the order is made, a preauthorization on the credit card is used to check available funds. Your credit card company will place a hold for the value of the purchase and use those reserved funds for the transaction when the order is shipped. If the order does not ship within 3 days, the held funds are released and you have those funds available on your card again.For XM orders, your credit card is charged as soon as you submit the order. The charge on your card is for any hardware (radios, accessories, etc.), plus shipping and taxes. Once your radio ships, and if you purchased it with service, your radio will be activated and you will see another charge on your credit card for the service, plus any applicable fees and taxes. The total of both charges will match the amount that was displayed at checkout and in your order confirmation email. 11. How do I return an item? In order to return something, all original components, literature, warranties and packaging must be in the same condition in which they were received.Sirius To return your Sirius Online order, please call Sirius Customer Care at 1-877-634-7597. You will require a return authorization number (RA#). You must package the item with a printed copy of the original receipt, which you received via e-mail, or the original packing slip. The RA# must be clearly marked on the internal packing slip with the returned goods.When you have everything ready to go, please send the item(s) you are returning to:SIRIUS Satellite Radio c/o Fulfillment & Distribution Centre 470 Hardy Road Brantford, ON N3V 6T1XM To return your XM Online order, please call XM Customer Care at 1-877-438-9677. You will require a return authorization number (RA#). You must package the item with a printed copy of the original receipt, which you received via e-mail, or the original packing slip. The RA# must be clearly marked on the internal packing slip with the returned goods. When you have everything ready to go, please send the item(s) you are returning to: Jam Industries Ltd 21000 Transcanadienne Baie D'Urfé QC H9X 4B7 12. What if I need to exchange my equipment? If you need to exchange your equipment, please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677, or send us an email [Page not built] 13. I forgot my Sirius or XM Store username and password. On the Login page, choose 'Forgot my password' or ‘Forgot my username’ and follow the instructions. If you require additional assistance, please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. Online Listening 1. Can I get multiple logins for online listening? Online listening is limited to just one login at a time, per subscription. If another member of your household is sharing your login and you both like to listen often, you may want to consider adding another subscription. You may be eligible for a reduced rate when you add another SiriusXM Internet Radio subscription to your existing account. 2. What is the recommended hardware and software for SiriusXM Internet Radio on my computer? Subscribers listening to SiriusXM Internet Radio on their computers will need the following:For PCWindows XP SP1 and up, Vista, Windows 7For MacOS 9.0 or higher, including Mac OSXConnection SpeedISDN or higherBrowserInternet Explorer: IE7 and up; Firefox 2.0 and up; Safari 3.0 and up; Chrome 10 and upFlash version11.1 and up 3. Why does the Web Player stop playing after 90 minutes? Every 90 minutes we send a notice to your player to see if you're still listening. If you see this message, just click the button to continue listening. If you're not at the player and don't respond the player will shut down within 5 minutes of the alert. We do this so we're not streaming to computers that have no listeners — and so that folks who are listening can enjoy optimum performance. 4. Are there limits to how much I can Fast Forward or Rewind? There are no limits to the number of times you can Fast Forward or Rewind on SiriusXM Internet Radio talk, entertainment or sports channels. On music channels, Rewind and Fast Forward are limited to 1 rewind and 5 fast forward moves per channel, per hour, due to content-rights restrictions. 5. Why do the SiriusXM Web Player and mobile app occasionally stop playing audio? The network connection on your computer or mobile device can sometimes be lost, interfering with audio performance. Audio should automatically restart once the network connection is regained, but if you have been out of coverage for a significant period of time you may need to re-select the channel (or select an alternate channel) to continue listening. The SiriusXM Internet Radio Web Player and mobile app ask every 90 minutes to see if you're still listening. If you do not respond to the message within 5 minutes, the app will shut down. We do this so we do not send service to devices without listeners and so those who are listening can enjoy optimum performance. 6. Can I listen to SiriusXM Internet Radio on multiple devices? Yes! Your SiriusXM Internet Radio username and password can be used to access the service on multiple devices, as well as on your Mac or PC. However, you can only log on from one location at a time. 7. What channels are available on SiriusXM Internet Radio? You'll get over your favourite SiriusXM programming, including commercial-free music from every genre, artist-dedicated channels, exclusive live performances and more. And it's not just music. You'll also hear sports, exclusive entertainment, comedy, news, and political talk. View the full SiriusXM Internet Radio lineup. 8. What are some key features of SiriusXM Internet Radio? SiriusXM Internet Radio keeps getting better. We've enhanced the service with new features that make it easier than ever to listen to the SiriusXM programming you want, when you want - wherever you go.Start Now: SiriusXM Internet Radio lets you go back in time up to 5 hours on any channel to select and listen to previously-broadcast programming. Now you can start a show on your schedule.Tune Start: When you tune to a music channel, "Tune Start" begins playing the current song from the beginning so that you can enjoy the complete song.Pause: Pause live SiriusXM Internet Radio and pick up right where you left off, so you never have to miss a minute of programming. Compatible smartphones will automatically pause SiriusXM when a phone call is received.Fast Forward and Rewind: Move quickly through previously broadcast programming to get to what you want to hear.Show Finder: Easily find and set alerts for your favourite SiriusXM shows from the convenient Show Finder list. 9. Why do I get a "You've Been Logged Out" message when I try listening to the media player? Your username and password can be used on more than one device - but only on one device at a time. So chances are, you've shared your login with friends or family and it's currently being used in another location. The most recent person to log in will be the one who is able to listen online. If you need any additional help, please Contact Us. 10. Why does the channel I'm listening to keep closing down? Re-buffering is something all live Internet streaming experiences. It's mostly due to your Internet connection speed (56K or lower) or excess Internet traffic. You could try waiting a few minutes or accessing the channel later when there might be less traffic. 11. Why am I getting error messages on the SiriusXM mobile app? Data connection lostDisplays when the app doesn't have a fast enough data connection to support audio playback.Continue listeningTo minimize data charges on your phone, if you have been listening for 90 minutes without changing channels, the app will check to ensure you want to continue listening in case you have left the app playing by mistake.You are logged in elsewhereYou may listen to SiriusXM Internet radio on only one device at a time using the same username and password. If you have logged into another location using the same username and password you will see this message.Service Temporarily UnavailableIf you encounter this message something is preventing the application from connecting to SiriusXM. This could be because we are updating our system in which case service should return shortly thereafter. If this issue persists for more than two hours it is probably best to attempt restarting, logging out and back in again, or even reinstalling the app.System ErrorThis message usually means that the app is able to connect to SiriusXM but can't seem to respond properly. If you experience this issue, it is probably best to attempt restarting, logging out and back in again, or even reinstalling the app.Other errorFor additional help, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 12. What is the four-box button on the Now Playing screen and various channel lists? The four-box button is called the Action Panel. The Action Panel is a convenient menu that allows you to take action with the associated content, channel or show. For example, some of the actions are "Add or Remove Favourite", "Tag To Cart" and "Set Show Alert." Tap "X" or outside of the menu box to close the Action Panel. 13. Will Start Now allow me to play a show that started more than 5 hours ago? Any show broadcast on a channel within the last 5 hours will be shown in the drop-down Start Now menu on the Now Playing screen, and may be selected. Selecting a show from the menu will begin playing that show from the start. If the show began more than 5 hours prior, the show will start from the earliest available point in the show. Partial shows will display a half-filled circle icon in the Start Now menu. 14. What is Show Finder? Show Finder is an electronic program guide for every SiriusXM Internet Radio channel. You can access Show Finder from the Shows icon on the Now Playing screen. Show Finder lists shows that are currently broadcasting and that will be broadcast during the next 8 days. It also allows you to easily find your favourite show, set Show Alerts or add shows to Favourites so that you can access them quickly. Show Finder will also help you learn more about the wide variety of programming available on SiriusXM Internet Radio. 15. What is Tune Start? When you tune to a music channel, Tune Start begins playing the current song from the beginning, so you can enjoy the complete song. Tune Start works in the background, so you will not even realize it's on, except that you will miss the experience of joining your favourite song with only a few seconds left to play. If you prefer to start songs in the middle, Tune Start can be turned On or Off in the Settings/Help - Application Preferences menu. 16. How do I close the iPhone/iPad/iPod Touch application? There are 3 ways to close the app: Use the Apple Home button to close the application, but keep it active. Use the exit command to close the application, but maintain your login credentials. Use the exit command to close the application, but maintain your login credentials. 17. Is this content you're streaming the same as my satellite radio? For the most part, both the satellite and online services offer the same commercial-free music. However, there are slight variations between the two lineups. For example, with the Internet offering, 31 of the music channels don't include any DJs or hosts. The Internet offering also includes some additional music channels that are only available online. View the full satellite lineup.View the full online lineup. 18. Sometimes the Media Player is very slow to load or won't load at all. Why? Slow playtimes are mostly due to heavy network traffic on your Internet connection. If this problem continues or happens often at certain times, please contact Customer Care. 19. Why is the artist/show host, and the song/program title displayed in the All Channels or Favourites list different from what I’m currently listening to on that same channel? The program information displayed in the All Channels or Favourites lists always shows what is being played on live radio. If you are listening to previously broadcast content in the Broadcast Timeline because you used Start Now, Rewind or Pause, the content you are listening to will not be the same as live radio. To return to live radio, select the Go To Live button in the Now Playing screen. 20. Can I set my application to start playing automatically? Enabling Autoplay will configure your application to automatically start playing the last channel you were listening to upon start up. Autoplay can be turned on or off in the Settings/Help – Application Preferences menu. 21. What is SiriusXM Internet Radio? SiriusXM Internet Radio provides over 100 channels of SiriusXM programming to your PC or Mac, compatible smartphone, tablet or Internet-connected device - so you can take your favourite channels with you wherever you go. 22. Can I customize the Web Player's channel list? Yes, you can now customize your experience and display all your Favourites. That way you can find what you're looking for quickly and easily. 23. Do I need a satellite radio to listen to SiriusXM Internet Radio? No. Satellite radio hardware is not required to listen to SiriusXM Internet Radio. However, satellite radio subscribers do receive a discount on the SiriusXM Internet Radio service. 24. How many Favourite channels can I add to the Media Player? You can store up to ten (10) channels as your Favourites. 25. Why don't certain channels appear on my mobile device? SiriusXM offers all of the channels for which we have mobile performance rights. For that reason, certain channels which may be available on your Satellite Radio service may not be available on your mobile device. 26. Why can’t I find the show I’m looking for in Show Finder? Show Finder lists shows that are currently broadcasting and that will be broadcast during the next 8 days. Shows that are scheduled to be broadcast more than 8 days ahead of the current date – will not be listed in Show Finder. 27. Why did I lose my pause point? You can pause live SiriusXM Internet Radio for up to 5 hours. If you activate a pause in previously broadcast content, such as a show you accessed from Start Now, your length of pause will be less than 5 hours, based on where you started listening in the Broadcast Timeline. If your pause point, as represented by the vertical marker on the timeline, moves to the left beyond the 5 hours, you will lose your pause point and be returned to live radio. You will also lose your pause point if you tune away from a paused channel. 28. Does Tune Start work on all channels? Tune Start only works on music channels. On Talk, Entertainment and Sports channels you can use Start Now or Rewind to move back to the start of a show or show segment. 29. I’ve set an alert for a show. When will I receive it? Alerts are delivered when your application is open and running. If you have set an alert for a show, you will be notified when a new episode begins playing. 30. When I try to buy a song from iTunes, I get an error message. Why? This is typically caused by not having iTunes installed on the same computer you're using to listen to SiriusXM Internet Radio. To solve this, simply download iTunes to your PC or Mac by visiting www.apple.com/itunes/. 31. Why do certain channels appear in the SiriusXM Internet Radio player, but say "Subscribe Now"? These channels are not part of your subscription package. Any channel not part of your package will still show in the player, and you can upgrade your subscription to include the channel by following the "Subscribe Now" link. To upgrade your subscription call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. 32. Why does the vertical marker on the Broadcast Timeline move when I pause listening and stop moving when I resume listening? The Time Marker indicates where you are paused or listening in time relative to the Timeline. When you are paused, the Time Marker will move back in time (to the left) relative to the live broadcast because the point at which you are paused is moving further behind live content. When you are listening, the position of the Time Marker relative to the Timeline is fixed because you remain the same amount of time behind the live broadcast. This does not happen for On Demand or downloaded content (on mobile apps). 33. How do I return to live SiriusXM Internet Radio? You can return to live SiriusXM Internet Radio by selecting the "Go To Live" button in the main navigation area of the Now Playing screen. 34. Why do I sometimes hear the end of a previous song or show when I rewind or fast forward? SiriusXM Internet Radio is a live radio broadcast. Our programmers often transition into songs and shows, so you may occasionally hear a few seconds of the beginning or end of a song or show when you rewind or fast forward. 35. Why did the vertical marker move on the Broadcast Timeline when I selected a show from Start Now? The vertical marker indicates where you are listening in time relative to the Broadcast Timeline. If you selected a show that started 30 minutes prior, the vertical marker will go back (move to the left) 30 minutes from the live point on the Broadcast Timeline. The number on the right will change to -0:30:00 and the number on the left will change to 4:30:00, meaning you are listening to programming broadcast 30 minutes prior, and there is 4 hours and 30 minutes of previously broadcast programming accessible. 36. Why don’t my favourite channels and shows appear on other SiriusXM Internet Radio devices? Favourite channels and shows are specific to your device. At this time, they cannot be shared between devices. 37. What devices support SiriusXM Internet Radio? The following have native support for enjoying SiriusXM Internet Radio, which means all you need to do is log in and listen:Autonomic Mirage Media Control SystemGrace — select modelsIntegra — select AV receiversLogitech Internet Radios — Squeezbox models and TransporterNiveus Media SystemsNuVo SystemsOnkyo — select AV receiversPioneer — select AV receiversRotel — select componentsSIRIUS TTR1 Tabletop RadioSonos Multi-Room Music SystemsYamaha — select AV receiversThe following smartphones and media players can be used with a FREE downloadable SiriusXM application:iPhone: Your Apple device must be running iOS 4.0 or higheriPod touch (2nd Generation and higher)iPad, iPad 2 & iPad 3BlackBerry Storm & Storm2 (9500 Series)BlackBerry Bold (9000 Series)BlackBerry Bold (9700 Series)BlackBerry Tour (9600 Series)BlackBerry Curve (8500 Series)BlackBerry Curve (8900 Series)Motorola XyboardMotorola XoomMotorola DroidMotorola Droid 2Motorola Droid XMotorola Droid X2Motorola Droid RAZRSamsung Galaxy NexusSamsung Nexus SSamsung Galaxy S IISamsung Galaxy TabSamsung Galaxy NoteHTC Evo 4GHTC Evo Shift 4GHTC Evo View 4GHTC IncredibleHTC ThunderboltHTC DesireHTC Evo 3DAdditional Android models running OS 2.2 or higher may also be compatible. Still can't find what you're looking for? Contact our service centre to speak with an agent. Family Friendly option for this plan When you order a Family Friendly version of a plan, the mature channels are excluded.To change your plan to Family Friendly, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. Mature channels on Sirius and XM 40-Liquid Metal 41-Faction 44-Hip Hop Nation45-Shade 4546-Backspin97-Blue Collar Comedy98-The Foxxhole 99-Raw Dog104-SIRIUS Stars Too107-SIRIUS Stars108-OutQ109-Cosmo Radio Mature channels on Sirius only 100-Howard 100101-Howard 101102-Playboy Radio103-Spice Radio Mature channels on XM only 105-The Opie and Anthony Channel View the full channel guide Alternatively you can learn how to lock, password-protect and hide channels withadult content on your radio receiver by reviewing your radio instruction manual.