FAQs

Please select an FAQ Category for answers to many of your frequently asked questions. Still can’t find what you’re looking for? Contact our service centre to speak with an agent.

About SiriusXM


SiriusXM is a satellite radio service featuring digital-­quality music, sports, news and entertainment programming when and where you want it. With eight high-­orbit satellites directly over North America, we broadcast over 120 channels of satellite radio to Customers from coast-­to-­coast in Canada. Consistently named one of Canada’s 50 Best Managed Companies, with approximately 2.4 million subscribers, SiriusXM continues to be Canada’s leading audio entertainment company.


SiriusXM is unique because we stay true to the artists and their music by broadcasting 100% commercial-­free music. So, unlike traditional radio, all of our original music channels have no commercials – ever!

SiriusXM also offers original programming – not recycled radio. Our original music channels play songs from the most popular to the obscure, and everything in between. From crunch-­core metal to spoken word, from bubble-­gum pop to vintage jazz – we’ve got what you want and more. And if you’re looking for a more intimate experience, our national broadcast studio hosts hundreds of exclusive live interviews and performances you won’t hear anywhere else.

We’ve also partnered with Canadian and American media teams to provide you with channels from CBC, The Weather Network, CNN, CNBC, ESPN and much more.
See our full channel guide.


While all of our music channels are 100% commercial free, subscribers may hear commercials on some of the Sports, Talk and News channels.


When in your vehicle, SiriusXM reaches virtually all Canadians. With nine satellites, Canadians can enjoy digital-quality music, news, sports, talk and entertainment channels. SiriusXM’s combination of satellites with both geosynchronous and stationary orbits above the equator, gives you the best of both worlds. They allow for both higher “look-angle” to radios for better reception in areas with tall buildings, and in larger cities where a density of tall buildings may cause periodic interference for satellites, terrestrial ground repeaters will enhance the signal.


Please contact Customer Care to verify whether your radio is compatible with the service offered in Canada.


Yes, the service broadcasts throughout North America (except for Mexico).


SiriusXM will not prevent you from listening to your local AM/FM radio stations; all of our Plug & Play radios work with your existing radio without requiring complex installations.


In accordance with our licensing agreement, SiriusXM Canada is limited in the amount of non-Canadian produced content it may broadcast. As SiriusXM Canada grows and can produce more Canadian content, we will be able to add more non-Canadian content as well and increase our channel offering to our subscribers. We are always working to add to the channel offering and increase the value of SiriusXM Canada’s service for our all of our valued subscribers.


Yes, any time SiriusXM Canada upgrades the channel lineup and adds new programming the signal is automatically sent to your radio and the next time your radio is turned on, following the upgrade, your radio will receive the new channels. You may see a “loading” message on the display screen, but this will only last a minute and you will be able to access all the new and existing channels.


Please be advised that some programming content may include explicit language. Channels with a high frequency of explicit language are indicated on your channel lineup and on the channel display with “EXPLICIT.” To block these channels, check your radio manual, or contact Customer Care and switch your package to the Family Friendly lineup.

Getting SiriusXM


For your car, you can purchase a vehicle with a pre-installed Sirius or XM radio – please consult our list of vehicle manufacturer partners. If you don’t have SiriusXM pre-installed in your vehicle, or if you want to listen outside of the car, we have a wide selection of radios to get you listening. You can also bring us with you wherever you go with SiriusXM Internet Radio.


There are three different kinds of radios, each with different technology: Sirius radios, XM radios and SiriusXM radios. Radios labeled as Sirius radios can only receive Sirius packages, XM radios can only receive XM packages, and SiriusXM radios – the Edge or Lynx – can only receive SiriusXM packages.


You can buy SiriusXM equipment at most major electronics retailers and our online shop.


If you bought a car and it has a radio marked “SiriusXM-Ready”, it means that you can receive SiriusXM service in your vehicle.


If your car doesn’t have a factory-installed Sirius or XM satellite radio, Plug & Play radios allow you to bring your SiriusXM service from the car, to your home, cottage or boat anywhere in North America. You can also contact your dealer and see if there is a SiriusXM dealer install kit available for your vehicle.


If you recently purchased a vehicle with one service, you can add channels from the other service based on your plan selection. For example, our All Access plan gives you access to all the channels available on your radio. Visit our plans pages for more information.


There are a couple of options to choose from: if you decide that it’s better to have your satellite radio fully integrated with your existing car radio, you will need a separate subscription for each vehicle. The good news is that can add up to 3 additional radios for only $9.99/month each and you can put all of your subscriptions under one account and receive one bill if they’re both on the same service (Sirius or XM).

Or, if you decide that a plug & play radio is the right choice for you, you can easily move it from car to car and from car to home. See our selection of radios.


Yes, many vehicle manufacturers offer SiriusXM pre-installed in boats, planes, trucks and RVs. Check with your vehicle manufacturer to find out. If you don’t have it pre-installed, you might like to consider a plug & play radios, which let you listen to SiriusXM virtually wherever you go: at home, in your car, on a boat or truck and more.

Getting Started


First, find out which service you have. Sirius radios have a 12-digit ESN and XM radios have an 8-character RadioID. The new SiriusXM radios like the Lynx have 8-character RadioIDs

For Sirius radios (12-digit ESN)
Once you’ve set up your SIRIUS radio, activate your service online or by calling Sirius Customer Care at 1-888-539-7474. Just choose your plan and start listening. Plus, pay only $9.99/month each to activate up to 3 other additional radios.

You will need to have your 12-digit ESN ready and your radio turned on when you activate.

For XM radios (8-character RadioID)
Once you’ve set up your XM radio, activate your service online or by calling XM Customer Care at 1-877-438-9677. Just choose your plan and start listening. Plus, pay only $9.99/month each to activate up to 3 other additional radios.

You will need to have your 8-character RadioID ready and your radio turned on when you activate.


Can’t hear your channels? You may need to resend the satellite signal. Please turn your satellite radio on, tuned to the preview channel (1 or 184), with the antenna in clear view of the sky.

How do I find my ESN/RadioID?

Tune your radio to channel 0 and the ESN/RadioID should display. If that didn’t work, try accessing the menu function on your radio. (Refer to your owner’s manual for specific instructions.)

Please Note: The letters “I, O, S and F” are not used in any Radio ID.

Can’t find your ESN/RadioID in your pre-installed vehicle? Try our VIN Lookup Tool.


We have a variety of plans, beginning at $15.99. Visit our Plans for to see which is right for you.


Most new and select pre-owned vehicles equipped with Sirius or XM Satellite Radio offer some level of complimentary service. See our list of partners or ask your vehicle dealer for more details.


Yes. Any unused portion of a paid subscription remaining on a vehicle you have traded in or no longer own can be transferred to your new vehicle in the form of a credit on your account. For additional help, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


That’s great! For your convenience, you can sign up to continue SiriusXM service at any time during your trial without giving up any of your trial period. Activate online or call for additional help, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


The simplest way to know when your trial is ending is to call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


No. Your trial is just a trial — it’s yours to enjoy for the duration. No commitment, no obligation.


We love that you love SiriusXM. As your trial comes to an end, we’ll be in touch about signing up. You can also make sure you don’t miss a minute of SiriusXM by extending your subscription now or by calling Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


Each radio that is activated will be charged its own set of fees but you can have up to 5 radios on one billing account.


Unfortunately, at this time, radios on the separate services have to stay on separate accounts. We are working to merge systems so that they can be on one account. We appreciate your patience.


If you have a radio pre-installed in your new vehicle, you can transfer your subscription by calling Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.

Plug & play or portable radios can be moved by reinstalling the car docking kit in your new car.

Lifetime subscriptions associated with automotive receivers are not transferrable unless the receiver is defective or stolen. Read more about Lifetime Plans in our Terms and Conditions.


You can transfer your subscription as long as your new radio is on the same platform as the old one – Sirius, XM or SiriusXM -and as long as you’re not still on a trial subscription. SiriusXM radios like the Lynx are considered XM radios. For example, you can transfer your current subscription from an old Sirius radio to a new Sirius radio. Call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677 to make the transfer. Additional fees may apply.

If you have a Lifetime subscription associated with an automotive receiver, those are not transferrable unless the receiver was stolen or is defective. But if you have a Lifetime plan associated with a home, portable or plug & play radio, then these Lifetime packages are transferrable from one radio to another radio on the same platform up to a maximum of 3 times. Read more about Lifetime Plans in our Terms and Conditions.


Learn more about the SiriusXM Business service and introduce your customers to the best commercial-free music, plus get the added benefits of avoiding long-term contracts, buying expensive hardware, and paying for costly installation.


No, the Aeroplan promotion is an exclusive offer and may not be combined with any other promotional offers.

My Account


Sirius
You can manage your account online by visiting the Manage My Account section of our site or make a payment by calling Sirius Customer Care at 1-888-539-7474.

XM
You can manage your account by logging into MyXM, or make a payment by calling XM Customer Care at 1-877-438-9677.

If you haven’t set up your MyXM online access, click on “My Account” from the XM Canada homepage and follow the registration process. Once you’ve logged into MyXM, Click on “My Profile” from the navigation menu at the top of the page.


Sirius
If you’ve forgotten your password, you can access it where you manage your account. Enter your username in this form and choose “submit”.

XM
If you’ve forgotten your password, you can access it where you manage your account. Enter your username in this form and choose “submit”.

Online Listening Trial
If you forgot your password during your online listening trial, you can retrieve it entering your email address in this form.


Sirius
If you’ve forgotten your username, you can access it where you manage your account. Enter your email address in this form and choose “submit”.

XM
Your username is your email address.

Online Listening Trial
Your username is your email address.


The only method of payment accepted by SiriusXM Canada is credit card. We accept MasterCard, VISA, and American Express. You can purchase multi-year plans as a term option, which allows you to pay for service anywhere from 1 to 3 years in advance with a one-time payment.


You can make a payment to your Sirius or XM account by calling Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


If your account is past due, you may have suspended service. You can make a payment online to your Sirius or XM account, or call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


SiriusXM subscriptions will automatically renew according to the billing plan you choose and the rates and rules in effect at the time of each renewal in your province. This allows us to ensure your service is never interrupted. We provide information about auto-renewal in several ways, including notification letters, and our Terms and Conditions.


New wheels? Let’s roll.
Did you know you can roll the remainder of your paid service into your new car? It’s a quick and easy switch when you call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677. Unfortunately, pre-packaged automotive subscriptions and Lifetime automotive subscriptions are nontransferable unless your radio is stolen or defective.

Still want to cancel?

We’re sorry to hear that. Was the service not what you’d expected? Please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677 so we can better understand your situation, complete your request and get you on your way.

Troubleshooting


If you see NO SIGNAL on the display, then something is blocking the radio/satellite signal. Move your radio away from the obstructed area, e.g. an underground garage. If you see ANTENNA on the display, then there is a possible problem with radio antenna. Make sure the home or car antenna is plugged into the home stand or vehicle cradle. Also make sure the cable and connectors are not damaged or kinked.

For other messages, see our troubleshooting chart.


While we do have an extensive network of ground repeaters (towers that rebroadcast our satellite signal to help give maximum coverage) in many metropolitan areas, factors such as microwaves and physical obstruction (bridges and tunnels) can still temporarily disrupt your radio’s reception.

This problem is largely held at bay by the four-second buffer created by slight broadcasting delays between our high orbit satellites. 

Read our Home Antenna Tips or Vehicle Installation Tips to get the best reception.

You can also resend the activation signal to your radio.


Yes. For best results, visit our Frequency Finder tool. Enter your address in the form to receive a list of suggested FM frequencies for your area.


SiriusXM has no way of monitoring the functional status of your radio. If you’re having trouble with your hardware, we suggest that you contact your vehicle manufacturer or consult your Owner’s Manual. If this does not help, please contact Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


If you have purchased a vehicle with factory installed or dealer installed Sirius or XM satellite radio, then Sirius or XM is covered under the regular vehicle warranty.

If you have a plug & play radio in your car, then refer to your radio’s user guide for details on the warranty policy.


For videos and more help installing your radio, see our Vehicle Installation section.

For additional help, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


For help, see our Home Installation section, and if you need more help, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


For help with our apps, see our Mobile help section. If you need additional assistance, call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.

Sirius and XM Stores


Visit the Sirius Store or XM Store and find the radio that you’d like. Then add it to your cart, choose your accessories and/or plans and follow the checkout process to complete your purchase.


It depends on which radio and channel lineup you would like. Look around and if you need help, please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


You can pay with American Express, MasterCard or VISA. For your protection, we use secure technology to process online payments.


If you receive this error message, please double check the following information:

  1. Confirm the credit card number you typed is correct.
  2. Make sure that the credit card expiry date is correct and that your card has not expired.
  3. Check that the CSC (card security code) on the back of your card and ensure the number is correct.
  4. Ensure that the billing address used matches the billing address for your credit card.

We don’t offer gift certificates at this time. Gift cards for subscription service are available in the store.


Unfortunately, delivery outside of Canada is not available. For US deliveries, please visit SiriusXM US.


You may be able to change or cancel your order, depending on how far it is along in the order process. For Sirius purchases, try signing into your account and looking at your Order Status. Here you can review your order, print receipts, and find your tracking number. For XM purchases, please call XM Customer Care at 1-877-438-9677.

If you need to modify your order, call Sirius Store Customer Care at 1-866-476-8287 or XM Customer Care at 1-877-438-9677 with your order number.


Some orders can take up to 3 business days to ship out. Once your order ships, we’ll send you an email so you can track it. If you need help tracking your order, please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


Use the tracking information included in your shipping email to follow your package along its route to your home or office.


For Sirius orders, your card isn’t charged until your order is shipped. If you have fewer available funds on your card, this is related to the preauthorization of your order. When the order is made, a preauthorization on the credit card is used to check available funds. Your credit card company will place a hold for the value of the purchase and use those reserved funds for the transaction when the order is shipped. If the order does not ship within 3 days, the held funds are released and you have those funds available on your card again.

For XM orders, your credit card is charged as soon as you submit the order. The charge on your card is for any hardware (radios, accessories, etc.), plus shipping and taxes. Once your radio ships, and if you purchased it with service, your radio will be activated and you will see another charge on your credit card for the service, plus any applicable fees and taxes. The total of both charges will match the amount that was displayed at checkout and in your order confirmation email.


In order to return something, all original components, literature, warranties and packaging must be in the same condition in which they were received.

Sirius
To return your Sirius Online order, please call Sirius Customer Care at 1-877-634-7597. You will require a return authorization number (RA#). You must package the item with a printed copy of the original receipt, which you received via e-mail, or the original packing slip. The RA# must be clearly marked on the internal packing slip with the returned goods.

When you have everything ready to go, please send the item(s) you are returning to:

SIRIUS Satellite Radio
c/o Fulfillment & Distribution Centre
470 Hardy Road
Brantford, ON N3V 6T1

XM
To return your XM Online order, please call XM Customer Care at 1-877-438-9677. You will require a return authorization number (RA#). You must package the item with a printed copy of the original receipt, which you received via e-mail, or the original packing slip. The RA# must be clearly marked on the internal packing slip with the returned goods.

When you have everything ready to go, please send the item(s) you are returning to:

Jam Industries Ltd
21000 Transcanadienne
Baie D’Urfé QC
H9X 4B7


If you need to exchange your equipment, please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.


On the Login page, choose “Forgot my password” or “Forgot my username” and follow the instructions. If you require additional assistance, please call Sirius Customer Care at 1-888-539-7474 or XM Customer Care at 1-877-438-9677.

Online Listening


With SiriusXM Internet Radio, you have the flexibility to listen anywhere. Tune in to over 120 channels on your Mac or PC. Plus you can listen on many mobile devices, including iPhone, iPad, Android and more. Look here for more information.


If you already have the All Access package or a SiriusXM Internet Radio subscription, just launch the player and log in to start listening.

SiriusXM satellite radio subscribers can add Internet Radio as a linked subscription to an active radio for just $4/month. This will let you listen on your computer, smartphone or tablet at home, work or on-the-go.

Not a Satellite Radio subscriber? No a problem. You can also get a standalone SiriusXM Internet Radio subscription for $15.99 per month.


For the most part, our satellite and Internet Radio offerings are the same. With SiriusXM Internet Radio, you get over 120 channels including commercial-free music plus sports, news, talk and entertainment. However, not all play-by-play channels are available online. Our Internet Radio lineup also includes exclusive, online-only channels.


Online listening is limited to just one login at a time, per subscription. If another member of your household is sharing your login and you both like to listen often, you may want to consider adding another subscription. You may be eligible for a reduced rate when you add another SiriusXM Internet Radio subscription to your existing account.


Subscribers listening to SiriusXM Internet Radio on their computers will need the following:

For PC
Windows XP SP1 and up, Vista, Windows 7

For Mac
OS 9.0 or higher, including Mac OSX

Connection Speed
ISDN or higher

Browser
Internet Explorer: IE7 and up; Firefox 2.0 and up; Safari 3.0 and up; Chrome 10 and up

Flash version
11.1 and up


To access SiriusXM Internet Radio on one of the following platforms/devices, simply launch the web player, or download and install the latest version of our app available from the iTunes App Store, Google Play App Store or Amazon App Store.

Note that you may need to update the operating system on your device in order to install the latest version of our app.

Web Player
The SiriusXM Internet Radio Web Player (available at www.siriusxm.com/player) is compatible with most major browsers and operating systems.

For PC
Windows XP SP1 and up, Vista, Windows 7, Windows 8

For Mac
OS X v10.6

Connection Speed
ISDN or higher

Browser
Internet Explorer: IE7 and up; Firefox 4.0 and up; Safari 5.0 and up; Chrome 10 and up

Flash version
11.1 and up

iOS
iPhone 5S
iPhone 5C
iPhone 5
iPhone 4S
iPhone 4
iPhone 3GS (iOS 4.3 & higher)
5th Generation iPod touch
4th Generation iPod touch
3rd Generation iPod touch (iOS 4.3 & higher)
iPad Air
iPad Mini (retina display)
iPad Mini
iPad 4
iPad 3
iPad 2
Original iPad (iOS 4.3 & higher)

Android
The SiriusXM Internet Radio App is compatible with most major Android smartphone & tablet models running OS 2.2 or higher.

Amazon
Kindle Fire 7″
Kindle Fire HD 7″
Kindle Fire HD 9″

Ford SYNC AppLink Compatibility
Devices running the 2.6 version of the app (or higher) are also compatible with Ford SYNC AppLink for MySXM, On Demand and downloaded content.

Home Devices
Autonomic Mirage Media Control System
Crestron- select models
Denon- select models
Grace – select models
Integra – select AV receivers
Logitech Internet Radios – Squeezbox models and Transporter
Marantz- select models
Niles- select models
Niveus Media Systems
NuVo Systems
Onkyo – select AV receivers
Pioneer – select AV receivers
Rotel – select components
Russound- select models
SIRIUS TTR1 Tabletop Radio
Sonos Multi-Room Music Systems
Universal Remote Control (SNP-1)
Western Digital- select models
Yamaha – select AV receivers
Portable Devices:
Stiletto SL100
Stiletto SL2
Lynx Portable Radio


Downloading and updating the app is quick, easy and free. You can download the updated SiriusXM Internet Radio app from the following sites:

iPhone/iPad/iPod Touch users can download the app by going to the iTunes App Store and searching “SiriusXM.”

Android users can download the app by visiting the Google Play Store on your Android smartphone.

App updates for different mobile operating systems may be released at different times. You should receive an alert on your mobile device when a new version is available for download from your app store.


Most SiriusXM Internet Radio subscribers can access the mobile app with the same username and password used to access the Web Player. These accounts include: SiriusXM Internet Radio accounts that are attached to a satellite radio subscription, standalone SiriusXM Internet Radio accounts, All Access trial accounts, SiriusXM Internet Radio trial accounts and other paying or trial subscriptions.