Business Analyst

Reporting to the Senior Manager, Business Services

The Business Analyst is responsible for investigating company business systems, identifying options for improvement and bridging the needs of the business with the use of Information Technology systems.

Job Details


  • Effectively understand and translate business requirements and needs to necessary BRD and FRD documentation
  • Identify potential issues and mitigate problems
  • Work with IT developers to analyze issues and determine viable solutions
  • Lead projects end-to-end, following systems development life cycle
  • Take responsibility for all aspects of projects from requirements and quality assurance to post-implementation validation
  • Identify test scenarios, write test cases and conduct test preparation and planning
  • Conduct implementation preparation and hand-off to operations
  • Provide support for post-production implementation
  • Troubleshoot operational issues and provide support
  • Lead multiple initiatives while maintaining priorities and timelines set out for projects

Knowledge and Skill Requirements

Level of Education

  • College diploma or bachelor’s degree in computer science field

Job Related Experience

  • Minimum 4-6 years’ business analysis experience (intermediate to senior level);
  • Exposure to subscription management services applications
  • History of quality assurance or quality control experience specific to project deliverables, including issue logs, project reports and communications
  • Proven ability to proactively identify potential risk events and issues prior to occurrence, in order to develop proper mitigating strategies; articulation and escalation of issues and risks to Project Manager with mitigation strategies recommended
  • Demonstrated analytical, problem-solving and conceptual skills to analyze client and business needs
  • Demonstrated knowledge of and experience with IT project management techniques and methodologies to assist with planning, coordination, scheduling, monitoring, reporting and controlling of multiple IT services
  • Knowledge of and experience with IT, ensuring ability to integrate and identify IT-enabled opportunities to solve business pressures and needs
  • Proven ability to act as business or technical advisor and coordinate all aspects of specific deliverables, including deployment schedules and implementation planning
  • Experience coordinating, monitoring and following up on project issues logs as well as reporting on project issues to Project Manager, service owner and working committee members
  • Experience with Visual Basic, Microsoft SQL applications and reporting applications an asset

Skills and Background

  • History of client relationship management
  • Strong experience with project management, life cycles and methodology
  • Advanced coordination of project reporting activities, including:
    • development;
    • maintenance and analysis of project progress; and
    • metrics and deliverables
  • Ability to act as experience resource, anticipating and resolving problems to ensure completion of deliverables within expectations and by deadline
  • Experience identifying and assisting with resolution of conflicts, engaging management as required to assist with resolution or escalation
  • Proficient business analysis skills; proven ability to identify and analyze business requirements
  • Business savvy
  • Team player with proven track record of meeting strict deadlines
  • Excellent written and verbal communication skills
  • Experience dealing with stakeholders in variety of levels
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