Systems Administrator

Reporting to the Manager, Information Technology, Infrastructure

The Systems Administrator is responsible for providing technical support, setup and operational maintenance of computer system hardware and software, as well as technical support for computer applications and communications software. This position will work within a team of other IT Department personnel, and in conjunction with personnel from other divisions, to execute the company’s IT strategies and ensure the streamlined operation of the IT Department in alignment with the company’s business objectives.

Job Details

Accountabilities

  • User support:
    • Communicate electronically and in-person with computer users experiencing difficulties; determine and document problems experienced
    • Triage incoming tickets; assign to various queues in accordance with established procedures.
    • Responsible for maintaining and patching computer hardware, software and operating systems that supports the current PCI compliancy model
    • Administer, configure, install and maintain desktop, laptop, tablet, printers, cell phone and communication hardware and software applications
    • Consult user guides, technical manuals and other documents to research and implement solutions; collect, organize and maintain a problems and solutions log for use by technical support analysts
    • Emulate or reproduce technical problems encountered by users
    • Provide advice and training, business systems support, network support and internet support to users in response to identified difficulties
  • Supplies, services and systems:
    • Manage and maintain software licences to ensure compliance
    • Maintain inventory of server, desktop, notebook and peripheral equipment
    • Maintain Active Directory to ensure it is kept up to date for accuracy
    • Administer and maintain Secure File Transfer Program (SFTP)
    • Monitor and manage the enterprise data backups and associated tape rotations; perform necessary data restores via NetWorker / Data Domain
    • Administer and maintain security compliance on all Apple Business Manager and AirWatch devices
    • Monitor and maintain the corporate antivirus and malware systems
    • Oversee Exchange operations and SharePoint administration
    • Participate in redesign of applications and other internal software
    • Schedule service work and maintenance as required; assist in overseeing work, ensuring meeting of established standards
    • In accordance with department mandate, liaise with vendors for procurement of equipment, supplies and services as required
  • Performs periodic on-call and other duties related to those enumerated above which do not alter the basic level of responsibility of the position and which supports our 24x7x365 operations.

Knowledge and Skill Requirements

Level of Education

  • Completion of college program in computer science, computer programming or network administration
  • Certification or training provided by software vendors, as required

Job Related Experience

  • 3-5 years’ relevant industry experience
  • Demonstrated working knowledge of:
    • TCP/IP networking, WAN/LAN and VPN with MFA solutions (RSA / OneLogin)
    • Windows 8 / 10 desktop operating systems
    • Dell desktop computers and notebooks
    • Experience working with Lexmark and Toshiba printing solutions
    • Experience working with Cisco switches
    • Experience working with Active Directory, user permissions, group policies, password resets, user creation
    • Experience working with multi-domain networking environments
    • Experience working with imaging and customization for system profiles
    • Experience working with Windows Enterprise Servers 2008 – 2019 Standard – Data Center
    • Experience working with Office 365 / Exchange Enterprise Server and User Email Support
    • Experience working with Zoom, Slack, Webex, Airwatch
    • Experience with SQL server
    • Experience working with VMWare
    • FTP, SFTP

Skills and Background

  • Willingness to work flexible shift assignments as required
  • Willingness to provide on-call systems support
  • Familiar with ITIL principles.
  • Knowledge of Security Standards for PCI (3.1 or better)

Communications

  • This position requires normal tact and courtesy to maintain ongoing working relationships across the entire organization including the Executive Teams
  • Solid written and verbal skills to effectively respond to inquiries.

 

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection within SiriusXM Canada, employment is conditional upon the ability to provide authorized proof of full COVID-19 vaccination status, at least 14 days prior to starting employment with SiriusXM Canada. SiriusXM Canada acknowledges its obligations under the applicable human rights legislation and will comply with its duty to accommodate in appropriate cases.

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