Privacy Policy for Sirius Canada Customers

Below is the Privacy Policy for Sirius Canada Subscribers. If you are an XM Canada subscriber, here is the Privacy Policy applicable to your subscription.

Your privacy is important to Sirius Canada Inc. (referred to as “Sirius”, “we” or “us” in this policy) and the purpose of this policy is to tell you what personal information we collect about you, how we use it, whether we disclose it to anybody else, how long we keep it, and how you can request access to your personal information or obtain more information about Sirius’ privacy policies.


By accessing, using and/or downloading materials from this site or by submitting personal information to Sirius (whether through this site or when ordering the Sirius satellite radio service (the “Sirius Service”), you agree that we may collect, use and disclose such personal information in accordance with this Privacy Policy and as permitted or required by law. If you do not agree to the terms of this Privacy Policy, please do not use this site or order the Sirius Service.

Personal Information: “Personally identifiable information” or “personal information” means any information about you that directly identifies you, such as your name, postal address, telephone number, e-mail address and financial information. Sirius collects personally identifiable information when provided by you in online forms or when you order the Sirius Service over the telephone or otherwise. Personally identifiable information does not include that which is publicly available, such as a public directory listing of your name, address telephone number and electronic address, business contact information and work product information.


We are responsible for the personal information under our control and we have designated a Privacy Officer who is responsible for our compliance with this policy and with privacy legislation. If you wish to contact our Privacy Officer, you can do one of the following:

By Email
By Mail Attn: Privacy Officer, Sirius XM Canada Inc., 135 Liberty Street, Suite 400, M6K 1A7

What Information do we Collect?

Personal Information

Sirius will not collect any personally identifiable information about you, unless you voluntarily choose to provide it to us (e.g., by registration, product order, contest or survey). If you do not want your personal information collected, please do not submit it to us.

When you visit the site and sign up for a newsletter, contact Sirius with a question, or register for additional information, we will collect your name and e-mail address. We also collect feedback and comments you provide to us, and any other personal information you voluntarily provide.

When you purchase the Sirius Service, whether over the telephone or otherwise, we will collect some or all of the following personal information:

  • your name, address and telephone number e-mail address and facsimile number billing and payment information (such as your credit card number) delivery instructions and other information incidental to our supply of the Sirius Service demographic information, including language of preference, referral source, and other marketing information if you agree to provide it.
  • In addition, from time to time, if you have registered at the site or purchased the Sirius Service we may ask you to complete a survey in order to get a better sense of your use of the site or the Sirius Service and what products or services may be of interest to you.

Non-Personal Information Collected Automatically

When you access our site, we may automatically (i.e., not by registration) collect information that is not personally-identifiable (e.g., type of Internet browser and computer operating system used; domain name of the Web site from which you came; number of visits, average time spent, pages viewed). We may use this information and share it with our affiliates to measure the use of our Web sites and improve their content.

It is possible to link non-personally identifiable information to individual names, but we do not do so except as may be necessary to investigate illegal conduct or any unreasonable conduct in connection with the use of the website, violations of the Terms and Conditions of Use, to comply with legal processes (e.g. subpoenas), and to assist law enforcement agencies, or as otherwise required by law.

“Cookies” – Information Placed Automatically on Your Computer

When you view our site, we may store some information on your computer in the form of a “Cookie” to automatically recognize you the next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a Web site to better match your interests or to save your password so that you do not have to re-enter it each time. If you choose not to be recognized, please refer to your Internet browser to erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. However, if you configure your web browser to not accept cookies, you may not be able to use certain parts of the website.


We do not sell or market, knowingly solicit information from, or sell products or services for purchase for people under 18. We encourage all parents or guardians to instruct their children in the safe and responsible use of their personal information while using the Internet. If you are a parent of a child under the age of 18, and your child has submitted personal information to Sirius either through the website or over the telephone, you may contact us at and we will delete any personally identifiable information about your child as soon as reasonably possible.

How do we use your Personal Information?

When you do provide us with personal information, we use it to respond to your inquiry, send you a newsletter, process your order (including verification of your creditworthiness), advertise and conduct contests, events and promotions, communicate with you in respect of the Sirius Service or otherwise and to conduct internal evaluations. If you provide us with information to request a song or other content be played on the Sirius Service, we may use your information announce your name and request on the air. If you enter a contest, the applicable rules of the contest will contain information regarding how we may use your information.

Sometimes we have to Share your Personal Information with Others

We do not sell, rent, share or otherwise disclose your personal information to third parties for their commercial use. We may share some or all of your personal information with third parties who perform functions on our behalf, such as fulfilling orders, fulfilling rebates and promotional offers, delivering packages and mail, sending e-mail messages, analyzing data, providing marketing assistance, processing credit card payments, providing customer service and administering contests. These third parties have access to your personal information only to the extent necessary to perform their functions for us and are not permitted to use it for other purposes. We may also disclose your personal information where we are required or permitted by law to do so. Such release may include exchanging information with third parties for fraud protection and reduction of credit risks.

The Security of your Personal Information is Important to Us

Your personal information is used or disclosed by us only for the purposes identified below and access to your personal information is limited in accordance with this Privacy Policy.

To help protect the confidentiality of personal information, we use administrative and technological safeguards appropriate to the sensitivity of the personal information. [For instance, we operate secure data networks protected by industry standard firewall and password protection systems. Personal information is stored in secured locations and on services located either at our offices or at the facilities of our data storage providers and technology service providers. Personal information may be stored in Canada or with our affiliates and service providers in foreign countries, including in the United States.]

We will protect the security of the information you provide to make purchases and to activate subscriptions online by using Secure Sockets Layer software, which encrypts the transmission of such information to our services, once these services are available. We do not encrypt any other information.

What Can you do if you Want to Limit the Use to Which we Put Your Personal Information?

Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of personal information about you. You may also withdraw your consent to any further collection, use or disclosure of information about you at any time by giving us reasonable notice and subject to legal and contractual requirements, however such withdrawal may affect the information, products and services we can provide to you including ordering hardware, subscribing for the Sirius Service, listening to music online, suggesting songs or entering contests.

Your ability to opt-out

If you agreed that we may communicate with you to offer you other products and services (including through disclosure of your information to our affiliates) that may be of interest to you, you may still notify us of your intention to opt-out. If you no longer want us to use your personal information or share it with our affiliates for the purpose of offering you other products and services, please notify us by sending an e-mail to, and ensure that you include “Opt-Out” in the subject matter field of the email. It may take approximately 14 days for your opt-out request to become effective. Occasionally, we also may send you e-mail communications with information which may be useful to you, including information about our products and services or about offerings from third parties. We will include instructions in our e-mail messages on how to unsubscribe if you decide you do not want to receive any future marketing or promotional e-mails from us. However, if you have purchased the Sirius Service, to ensure that you receive important customer service information, you agree that we may continue to send you non-marketing related information when necessary.

You can Request Access to Your Personal Information

We will try to ensure that information about you is sufficiently accurate, complete and up-to-date for the purposes for which it is to be used. You have a right to access the personal information which we have about you and to request that personal information which you believe to be inaccurate be corrected. If you wish to access your personal information you should contact our Privacy Officer who will be pleased to assist you. If you wish to review the data we have on file about you, please send a written request with a check payable to Sirius Canada Inc. for $15 (handling fee) to our Privacy Officer.

Website Links

This website contains hyperlinks to other websites, including those of our business partners, vendors and advertisers. While we try to link only to websites that share our high standards and respect for privacy, please understand that we are not responsible for the content or for the privacy practices employed by other websites.

Changes to this Privacy Policy

Sirius reserves the right to modify or supplement this Privacy Policy statement at anytime. If we make any material change to this Privacy Policy, we will update this Site to include such changes and post a notice on our home page with a link to the updated Privacy Policy. Please read any such notice and the new policy statement. Your continued use of this Site after we post such notice will constitute your acceptance of the new terms and their application to your use of this Site and the information disclosed for such use, including information previously furnished us, as if they were the initial terms. However, we will seek your consent if we want to use your personal information for purposes other than those you have agreed to previously.

Questions? Concerns?

If you have any questions or concerns about this Privacy Policy or about the collection, use and disclosure of your personal information by Sirius please contact our Privacy Officer as set out at the beginning of this policy and we will try to address your concerns.