Last Updated: September 1, 2015
Personal information may be stored in Canada or with our affiliates and service providers in foreign countries, including in the United States, where it will be subject to the legal regimes of those jurisdictions.
The following is a summary of how we collect, use, and share personal information. For a full description of our practices relating to personal information please read this Policy in its entirety.
We collect information when you:
We also receive personal information from automakers, retail partners, and other third party information providers.
We use personal information to operate the Sites and Services, for our marketing purposes, and to comply with legal requirements. You may opt out of uses of your personal information that are not required for us to provide the Site and Services. You may not opt-out of any use or disclosure of your personal information that is required for us to provide the Site and Services without also discontinuing your use of the Site or Services.
We share your information with service providers that assist us in delivering our Services, with information processors to help us communicate with and better understand our subscribers, and with marketing partners such as automakers, who market SiriusXM Canada services on our behalf. These third parties have access to your personal information only to the extent necessary to perform the functions they carry out on our behalf, are not permitted to use it for other purposes, and are bound to keep the information strictly confidential. You may opt-out from our communications related to the marketing of our Services without any impact on your use of the Site or Services.
We also may disclose your information when permitted or required to by law, to enforce our Customer Agreement and our legal relationships with third parties, and to detect, prevent, or otherwise address fraud, security, or technical issues.
We collect information when you:
When you sign up to subscribe to our Services, sign up for trials of our Services, contact us for support or information, order items from the store on our Site, sign up for a newsletter or other marketing communications, or sign up for a contest or promotion, we may collect:
You may also give us personal information when you use the interactive portions of our Site and Services. Note that any information you post on interactive Sites and Services are often public and can be seen by others. Finally, we may also collect information you give us when we interact with you on social services such as Facebook, Google+, and Twitter.
Our Site and our Services collect the following information:
Cookies: When you view our Site, we may store small text files on your device called cookies to automatically recognize you each time you visit. Cookies can help us in many ways, for example, by allowing us to tailor the Site to better match your interests or to save your password so that you do not have to re-enter it each time. Cookies also are used to help us track visitors, track usage, conduct research, target advertising, and improve our content and Services. Other sites may also use our cookie to anonymously identify your browser when you visit, such as advertising services that may appear on other sites.
You may choose not to be recognized through cookies by adjusting your browser settings. Please refer to your browser to erase cookies from your device, block all cookies, block certain types of cookies, or receive a warning before a cookie is stored on your device. If you prevent a cookie from being sent and stored on your device, you may limit the functionality of the Site and Services.
Server Logs: When you use our Site and our SiriusXM Internet Radio service, we may also automatically collect and store certain information in server logs. This may include:
Location information: The Site and SiriusXM Internet Radio service will determine your location for the purposes of controlling access to certain content using your Internet protocol address, and if you are using the SiriusXM Internet Radio mobile applications, GPS signals.
i. Automaker and retail partners
We may receive personal information from our automaker, dealer, and retail partners who distribute and sell SiriusXM satellite radios. When you purchase a SiriusXM satellite radio (either as a stand-alone device or integrated into a vehicle), our partners will often ask for your consent to collect your information and to share it with certain third-parties, including SiriusXM. Where our partners have sought such consent, we may receive your name, address, telephone number, your satellite radio’s Radio ID or ESN, and vehicle’s VIN, make, model, and whether you purchased or leased the vehicle. In certain instances we may also receive your email address and demographic information. We also obtain information from resellers of vehicles which include a SiriusXM satellite radio.
ii. Social media services
iii. Marketing service providers
We may supplement the information you provide to us by acquiring commercially available demographic and marketing information from third parties. Most often this information relates to any recent vehicle purchase made by potential subscribers.
These third party companies must follow privacy laws when collecting and sharing the information with SiriusXM. We will only use information provided by third parties in accordance with the consent they represent to us they have obtained.
We use the personal information we collect and receive to provide you with the Services, improve the Services, develop new Services, personalize our Services, to send you Service-related communications, improve and refine our content offerings, to activate satellite radios and SiriusXM Internet Radio accounts, provide login credentials to the Site and Services, to analyze our subscriber base for marketing purposes, and for billing the Services.
We may use your information to determine your creditworthiness as well as for fraud protection.
We use your information to improve and personalize the Site. We will you use your information to provide you with login sessions on the Site and to remember that you are logged it. Other websites may use the cookie we leave on your device in order to provide you with more relevant advertising, including advertising that we purchase. You can disable cookies and limit their use by adjusting the settings of your browser.
We may use your listening history information to account for our use of licensed content. This information will be aggregated and supplied to content licensors in way that renders the information anonymous.
When using our online store on the Site, we will use your information to fulfill orders and deliver your purchases
We use your information to contact you to offer extensions of Service, new products or Services, to send information on special offers, promotions, or information which we think may interest you, and to perform market research. We aggregate, compare, analyze, and process the personal information we collect and receive for marketing purposes. We use your personal information and obtain marketing assistance and processing to better understand our subscribers and to better reach our subscribers, whether through direct communication or advertising.
With your consent, we will use your information to provide you with offers from third party partners which we believe may be of interest to you. For example, we may offer opportunities or information from content providers, such as from musical artists, sports, news, and talk programming providers. We may also send information on products, services, or opportunities from automakers or retailers of satellite radios or other third party partners.
You may choose to not participate in direct marketing communications of products and services from SiriusXM or any of our marketing partners.
To opt out of the receipt of direct marketing communications please email firstname.lastname@example.org or call 1-888-539-7474.
We may use your information to enforce our Customer Agreement, any other applicable terms and conditions and other agreements to which SiriusXM is bound, and to protect the rights and property of SiriusXM and our partners. When using the SiriusXM Internet Radio service, we use anonymized location information to enforce content restrictions.
We share your information with service providers that assist us in delivering our Services, with information processors to help us communicate with and better understand our subscribers, and with marketing partners such as automakers, who market SiriusXM Canada services on our behalf. These third parties have access to your personal information only to the extent necessary to perform the functions they carry out on our behalf, are not permitted to use it for other purposes, and are bound to keep the information strictly confidential. We will also share your information when required or compelled to by law.
We share your personal information with service providers who we use to deliver the Services and service providers who help us optimize and market our Services. For example we have partnered with other companies to provide infrastructure and IT services, personalize and optimize our Site and Services, process credit card transactions, provide customer service, fulfill orders, administer rebates and promotional offers, collect debts, analyze and enhance data, and process consumer surveys.
We share your information with trusted third parties to analyze personal information for us, including in order to better understand our subscribers, to improve our marketing, and to communicate more effectively with you.
On occasion we will share information with third party marketers. For example, we may share information with our automaker partners to help them maintain up to date ownership information on the vehicles they sell and lease. We may also share information with third parties in order to provide you with offers and promotions we feel may be of value to you. You may withdraw your consent for such information sharing without any impact on your Services.
We may share your information where necessary with our professional service providers such as our external lawyers, accountants, and other professional services advisers.
We may share aggregated information that does not identify you personally with the public or our partners. For example, we may share aggregated statistical information publicly to show trends about the general use of our Site and Services.
We will share personal information with companies, organizations or individuals if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
If SiriusXM is involved in a merger, acquisition or asset sale, we may share aggregated information with potential purchasers on a confidential basis solely to allow them to assess the business opportunity. In the event such a transaction is completed, we will continue to ensure the confidentiality of any personal information and give you notice before your personal information is transferred to an acquirer.
You may not opt-out of any use or disclosure of your personal information that is required for us to provide the Site and Services without also discontinuing your use of the Site or Services.
You may opt out of the following disclosures and uses of your personal information without impact on your use of our Services. You may do so by emailing email@example.com.
i. Marketing communication
You may opt-out from our communications related to the marketing of our Services without any impact on your use of the Site or Services.
ii. Partner and joint marketing uses
You may opt out of any disclosure to third party marketers without any impact on your use of the Site or the Services.
We give you access to a broad range of information about your account and your interactions with us in the “My Account” portion of the Site. You may also have access to the foregoing by contacting customer care by phone or email. You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us.
To help protect the confidentiality of personal information, we use administrative and technological safeguards appropriate to the sensitivity of the personal information being protected. For instance, we operate secure data networks protected by industry standard firewall and password protection systems. Personal information is stored in secured locations and on services located either at our offices or at the facilities of our data storage providers and technology service providers.
We protect the security of the information you provide to make purchases and to activate subscriptions online by using Secure Sockets Layer software, which encrypts the transmission of such information to our Services.