Contact Us

Please choose from the options below to resolve your questions and contact us.

SiriusXM Customer Care

We’re here to help. Please visit our Help page or find the answers you need from the options below.

The best way to reach us is via chat if you have a question, need help or just want to learn more about SiriusXM.

Activating your SiriusXM radio is quick and easy. To get started you will need your ESN/RadioID and a credit card.

For vehicles that are already equipped with Sirius or XM radios you can find your ESN/RadioID by inputting your Vehicle Identification Number (VIN). Try our VIN Lookup Tool.

No problem! If you’ve forgotten your Username or Password, click to reset it:

Subscriptions purchased through the SiriusXM app or another retailer must be managed directly with that provider.

Log in here to start listening

Get help activating your SiriusXM radio and start listening now. Learn how to quickly and easily find your RadioID or ESN. Here’s how to transfer your account.

Transfer your existing subscription to your new radio and apply any unused credits toward your new subscription and remove any radios you no longer have from your account. Register now and please have your RadioID handy.

There are 2 ways to find your Radio ID. For most radios, the Radio ID will be displayed by tuning to channel 0. You can also find your Radio ID by pressing the Option button on your vehicle’s center console, then select the Subscribe button to view the SiriusXM Contact Information and Radio ID.

If you’ve already registered an account:

Log in to the My Account section of our website. Click on the My Billing History tab.

Your SiriusXM account number is displayed under your name and address.

If you have not yet registered, you can find your account number on your latest purchase confirmation or renewal notice.

If you’re still having difficulty, you can chat with a Customer Care agent. After verifying your identity, they will be able to look up and provide you with your account number.

If you would like to speak to a Customer Care agent on the telephone, they will be able to look up your account after you answer some security questions to help us verify your identity. Call 1-888-539-7474 to speak with a Customer Care agent, Monday to Sunday from 8 am to 8 pm ET.

Contacting Us

Note: Please be sure to have your account number, radio ID, or ESN ready.

By SiriusXM Chat

If you’re unable to resolve your issue via the self-help links, the best way to reach us is via chat.

Chat Hours

Monday – Saturday 8:00 AM – 11:00 PM EDT
Sundays & Holidays 8:00 AM – 8:00 PM EDT

Our Call Centre is closed

By Phone

If you need further assistance, please call Customer Care.

Call Centre Hours

Monday – Sunday 8:00 AM – 8:00 PM EDT